Refund policy

Return & Refund Policy

Last updated: 31/10/2025

This Return and Refund Policy applies to all purchases made through Worksite Essentials and complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”).

By placing an order with Worksite Essentials, you agree to the terms set out in this policy.


1. Your Right to Cancel

Under UK consumer law, you have the right to cancel your order for any reason within 14 calendar days from the date you receive your goods.
To exercise this right, you must notify us in writing before the cancellation period has expired.


2. How to Start a Return

To initiate a return or cancellation:

  1. Contact our customer service team in writing at worksiteessentials@gmail.com within 14 days of receiving your order, stating your order number and reason for return.
  2. Once your return request has been reviewed, we will provide you with a Return Authorisationand the return address.
  3. You must then return the goods to us within 14 days of notifying us of your intention to cancel.
  4. Returned goods remain your responsibility until they are received by us. We therefore recommend using a trackable delivery service and retaining proof of postage.

Please note that you are responsible for the cost of return postage, except in cases where the goods are faulty, damaged, or incorrect.


3. Conditions of Return

For a return to be accepted:

  • Goods must be unused, in their original packaging, and in resaleable condition.
  • Items must include all original accessories, manuals, and packaging materials.
  • Any item that is used, damaged, or not returned in its original condition may be subject to a deduction in refund value reflecting the loss in value.


4. Refunds

Once your returned item has been received and inspected, we will notify you via email.
If your return is approved, your refund will be processed within 14 days to your original method of payment.

Refunds will include the cost of the goods and the standard delivery charge (if applicable).
If you selected an express or premium delivery service, the additional cost will not be refunded.

We reserve the right to make a reasonable deduction if the goods have been handled beyond what is necessary to establish their nature, characteristics, or functioning.


5. Faulty, Damaged, or Incorrect Goods

If you receive goods that are faulty, damaged, or not as described, you have the right to request a refund or replacement under the Consumer Rights Act 2015.

Please contact us at Worksiteessentials@gmail.com within 30 days of receipt with a description of the issue and, if possible, supporting photographs.
Where a return is approved, we will reimburse you for the reasonable cost of return postage.


6. Exclusions

The right to cancel and return does not apply to:

  • Personal protective equipment (PPE) once opened or used
  • Perishable or consumable goods
  • Customised or personalised products
  • Gift cards
  • Clearance or final sale items


7. Contact Information

For all enquiries relating to returns, refunds, or cancellations, please contact us at:

📧 Worksiteessentials@gmail.com
🏢 Worksite Essentials
Unit 5

Blackrod Industrial Estate

Bolton

BL6 5SL


8. Legal Basis Summary

This Return & Refund Policy is designed to comply with the following UK legislation:

  • Consumer Rights Act 2015 – establishes your statutory rights regarding goods that are faulty, not as described, or unfit for purpose.
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013– provides consumers with the right to cancel online or distance purchases within 14 days of receipt.
  • Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 – ensures that consumers have access to fair mechanisms for resolving disputes.

Your statutory rights are not affected by this policy.